Refund policy
At Kajal Agrawal, we ensure the highest quality products are delivered. In case of issues with your order, please refer to our policy below:
- We're happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 5 days of delivery for store credit only.
- Credit note worth the cost amount is generated in such case. Please note no returns are accepted on sale/offer products.
- Customized or special bulk orders are not eligible for return or exchange.
- Any product purchased during the sale period or at discounted pricing is not eligible for return or exchange.
- International orders are not applicable for return/exchange
If your order fits the above criteria, kindly contact us within the mentioned time from the date of delivery in any of the following manner:
Call or WhatsApp us at +91 6355353893 (Monday-Saturday, 11 a.m.–6 p.m.)
Email: hello@kajalagrawal.com
PRODUCT DISCLAIMER:
The details of the products or product specifications (weight, colour, handwork details, size, etc.) as mentioned on https://kajalagrawal.com/ are only approximate values.
Because products on https://kajalagrawal.com/ are designer-made, hand-woven, intricately crafted, and sourced from various parts of India, there may be variations in colour, texture, and embellishment of the actual product compared to those shown on the website. This is due to the nature of fabric dyes, the weather at the time of dying, and differences in display outputs due to lighting, digital photography, colour settings, and the capabilities of computer monitors.
In case you are unsatisfied with the product received from https://kajalagrawal.com, you may contact our team at hello@kajalagrawal.com with your complaints or feedback.